Privacy Policy

We collect the following information when you interact with our website: • Identification data: full name, email address provided voluntarily through our contact form. • Browsing data: IP address, browser type, operating system, pages visited, visit duration, and referral data. This data is collected through cookies and similar technologies, subject to your prior consent. • Consent data: record of the cookie preferences you select, including date and time of consent.

We use your personal data for the following purposes: • To respond to inquiries and requests submitted through the contact form. • To analyze website usage to improve its performance and user experience (only with your consent). • To display relevant advertising and measure the effectiveness of advertising campaigns (only with your consent). • To comply with applicable legal and regulatory obligations in Ecuador.

The processing of your data is based on: • Explicit consent: for analytics and marketing cookies, through the Google Consent Mode v2 mechanism implemented on this site. • Legitimate interest: to respond to your contact requests. • Legal compliance: for obligations under the LOPDP and regulations of Ecuador's Superintendency of Companies, Securities and Insurance.

We do not sell, rent, or share your personal data with third parties for their own commercial purposes. We may share information with: • Technology service providers: Google LLC (Google Analytics and Google Ads), who act as data processors under data protection agreements. • Competent authorities: when required by current Ecuadorian legislation or in response to valid judicial requirements.

Data processed by Google may be transferred to servers located outside Ecuador, primarily in the United States. These transfers are carried out under approved standard contractual clauses and protection mechanisms established by Google, in compliance with Article 37 of the LOPDP.

We retain your personal data for the time necessary to fulfill the purposes described: • Contact data: maximum 24 months from the last interaction. • Browsing data: according to Google Analytics retention settings (currently 14 months). • Consent records: 5 years in accordance with regulatory best practices.

In accordance with the LOPDP, you have the right to: • Access: know what personal data we hold about you. • Rectification: correct inaccurate or incomplete data. • Erasure: request the deletion of your data when it is no longer necessary. • Objection: object to the processing of your data in certain circumstances. • Portability: receive your data in a structured, commonly used format. • Withdrawal of consent: withdraw your consent at any time without affecting the lawfulness of prior processing. To exercise these rights, write to us at privacidad@lopinser.com. We will respond within a maximum of 15 business days.

We implement appropriate technical and organizational measures to protect your personal data, including SSL/TLS encryption for all communications, access controls, and internal information security policies aligned with international standards.

We reserve the right to update this Privacy Policy. Any significant changes will be notified through a visible notice on our website. We recommend reviewing this page periodically.

If you have questions about this Privacy Policy or the processing of your personal data, you can contact us at: Lopinser S.A. Av. Francisco de Orellana, Edificio Blue Towers, Floor 12, Office 1204 Guayaquil, Ecuador Email: privacidad@lopinser.com Phone: +593 4 601 2847